Got Questions? We’ve Got Answers – Palm Beach Soft Play FAQs

Our Cleaning Process ✨

We take cleanliness very seriously! With a background in hospitality and hotels, maintaining the highest standards of hygiene has always been second nature to us.

After every event, all of our equipment is hand-washed by us using warm water and gentle soap. Once dry, each piece is sprayed thoroughly with our odorless, non-toxic disinfectant.

For foam pieces or delicate items that can’t be soaked or scrubbed, we carefully spot clean using warm water and soap, wipe them down with Lysol, and finish with a disinfectant spray.

Even though everything arrives fully cleaned and sanitized, after setup we do a final wipe-down of the entire play area to ensure everything is fresh, spotless, and ready for play.

Our rentals include up to 4 hours of playtime. If you’d like to extend the fun, additional hours are available for $50 each, subject to availability.

Yes! We operate 7 days a week, so weekday bookings are always welcome and available based on our schedule. Since we’re a small business with limited weekday availability, we highly encourage booking weekday events as far in advance as possible to secure your preferred date.

Booking Policy 🗓️

We require all bookings to be completed at least 48 hours in advance, which includes signed documents and full payment. This ensures we have the right number of staff, trailers, and equipment prepared for your event.

Bookings made with less than 48 hours’ notice may not be accommodated.

Absolutely! We are fully licensed and insured. If your venue requires proof of insurance or a certificate of insurance (COI), just let us know — we’ll be happy to provide it once your booking is confirmed.

We require a 50% non-refundable retainer to secure your date. This amount is applied toward your final balance.

The remaining balance is due 7 days before delivery. Full payment is required in order for us to deliver and set up your rental. Don’t worry — we’ll send several friendly reminders leading up to your event date!

We accept all major debit and credit cards through our secure payment system, as well as Zelle.
Please note that all deposits must be made by card through our merchant system.

🕗 Fall & Winter: 8:00 AM – 6:00 PM
☀️ Spring & Summer: 8:00 AM – 8:00 PM

We also offer after-hours service until 10:00 PM for an additional $50 per hour, based on availability.

Our rental pricing includes full setup, breakdown, and thorough cleaning.
Delivery and sales tax are not included in the listed prices.
A setup fee may be added for hotel venues or when the setup area is over 100 feet from our delivery vehicle.

Once this contract is signed, it becomes a legally binding agreement. Please provide adequate notice if you need to cancel or reschedule your event.

Because your event date is reserved exclusively for you, we’re unable to rent our services to other clients once your booking is confirmed. For this reason, the 50% retainer fee is non-refundable.

Cancellations More Than 7 Days Before the Event: If you cancel more than seven (7) days before your scheduled event, your 50% retainer is non-refundable; however, it will remain on file as a credit that may be applied toward one future event occurring within one (1) year of the original event date. If your reservation has already been paid in full, any amount paid above the 50% retainer will be refunded.

Cancellations Within 7 Days of the Event: If you cancel within seven (7) days of your scheduled event, the 50% retainer is non-refundable and will not be credited toward a future event. If you have already paid your remaining 50% balance, that portion will remain on file as a credit toward one future event occurring within one (1) year of the original event date.

We understand that life happens and sometimes plans need to change. As a small, locally owned business, every reservation makes a meaningful difference to us.

When you book with Palm Beach Soft Play, your date and rental equipment are reserved specifically for your event. Once your booking is confirmed, we may turn away other families who inquire about the same date or equipment because it has already been committed to you.

Cancellations—especially those made close to an event date—can leave us with a date that we are unable to rebook on short notice. Your retainer helps protect the time, preparation, equipment, and business expenses we commit to your reservation.

At the same time, we know unexpected situations happen. That’s why, when enough notice is provided, we offer the option to apply your retainer toward a future event rather than simply forfeiting it.

Our cancellation policy allows us to remain fair and flexible with our clients while also protecting our small business

For the safety of our clients, staff, and equipment, if a named storm is in our path on the day of your event, we will temporarily suspend all services until conditions are safe to operate.

If rescheduling is not possible or no alternate date is available, we will issue a full refund for your booking.

Your safety is always our top priority, and we closely monitor weather updates to make responsible, timely decisions.

For all outdoor events, clients are highly encouraged to have a backup plan in place in case of inclement weather. This may include an approved indoor location or a fully covered and protected setup area.

Our equipment cannot be set up in rain, standing water, on wet surfaces, or in unsafe weather conditions. Palm Beach Soft Play reserves the right to refuse, delay, relocate, or discontinue a setup if conditions are unsafe or could damage our equipment.

Because weather is outside of our control and a backup plan is the client’s responsibility, refunds are not issued for weather-related cancellations. If you choose to cancel due to weather, our standard cancellation policy will apply.

We strongly recommend planning your backup location before event day—Florida weather can change quickly!

As a small business, every booking matters. When we reserve your date and equipment, we often turn away other families who may have been ready to book that same date with an indoor or covered backup plan.

Living in Florida means rain is simply part of doing business, and unfortunately, we cannot absorb the cost of every weather-related cancellation. Without a weather policy, frequent rain cancellations could make it very difficult for a small rental business like ours to operate sustainably.

This policy allows us to protect our small business while still reserving your date exclusively for you, which is why we highly encourage every outdoor event to have a backup plan in place.

Setup time varies depending on the package size, whether the setup is indoors or outdoors, the distance from the trailer to the setup area, and the number of rental items.

On average, setup takes approximately 1–2 hours.

We begin deliveries at 8:00 AM, starting with the earliest events of the day. Please plan for a possible early to late morning delivery window, even if your event begins later, as we aim to complete all deliveries by 12:00 PM.

Rest assured — delivery and setup time do not count toward your rental hours. Your rental time begins once your play area is fully set up and ready for fun!

We do not stay on-site during events. Our team will deliver, set up, and return after your event for breakdown and pickup.

If you’d like a staff member to remain on-site throughout your event, this service is available for an additional $50 per hour (with a $500 rental minimum).

We can set up on any flat, dry surface that is clean and free of debris. Suitable surfaces include grass, turf, concrete, asphalt, or indoor flooring.

We’re unable to set up on dirt, sand, gravel, mulch, or pebbles, as these surfaces can damage the equipment.
Grass setups are perfectly fine — just make sure the area is even and not overgrown.

If you’re unsure whether your space is suitable, text us a photo of the area, and we’ll be happy to confirm!

Yes, we do! We’re happy to set up outdoors, but during periods of high temperatures, the play area must be placed in a shaded location — such as under an awning, pavilion, large tree, patio cover, or canopy/tent.

Our equipment can become very hot in direct sunlight, so shade is essential for the comfort and safety of little ones. You’re welcome to provide your own canopy or tent if shade isn’t already available at your location.

Yes, we can! We’re an approved vendor for Palm Beach County and are permitted to set up only at parks located within Palm Beach County.

It is the renter’s responsibility to notify the park that you’ve hired us as a vendor and to provide any documentation or details the park may require for the day of your event.

Please note:

• Some parks do not allow tents or canopies, which are required for our soft play setups if the area isn’t already covered.

• All bounce houses require access to an electrical outlet. We do not provide generators, so please confirm power availability with the park in advance.

We highly recommend choosing a park with a pavilion large enough to accommodate your setup. This ensures your event can continue smoothly — even if unexpected rain occurs during Florida’s stormy season.