Got Questions? We’ve Got Answers – Palm Beach Soft Play FAQs
Rules of Play ✨
To keep our play area safe, clean, and enjoyable for everyone, please follow these simple guidelines:
Children must be supervised at all times.
No food or drinks inside the play area.
Shoes off, please! No staining products, glitter, markers, slime, face paint, or paper confetti.
All equipment must remain inside the designated play area.
Children must be completely dry before entering.
No pets are allowed in or around the play area.
Unfortunately, face paint is highly staining and can permanently damage our equipment, so we generally do not allow it.
The only exceptions are:
- If our team staffs your event – we can actively monitor and clean to ensure the play area stays safe and undamaged.
- If you choose to leave a $200 refundable deposit – this deposit is held in case of damage from face paint. If everything is returned in good condition, the full amount is refunded.
Our Cleaning Process ✨
We take cleanliness very seriously! With a background in hospitality and hotels, maintaining the highest standards of hygiene has always been second nature to us.
After every event, all of our equipment is hand-washed by us using warm water and gentle soap. Once dry, each piece is sprayed thoroughly with our odorless, non-toxic disinfectant.
For foam pieces or delicate items that can’t be soaked or scrubbed, we carefully spot clean using warm water and soap, wipe them down with Lysol, and finish with a disinfectant spray.
Even though everything arrives fully cleaned and sanitized, after setup we do a final wipe-down of the entire play area to ensure everything is fresh, spotless, and ready for play.
Our rentals include up to 4 hours of playtime. If you’d like to extend the fun, additional hours are available for $50 each, subject to availability.
Multi-Day Rentals 🌿
Yes, we do offer multi-day rentals! However, soft play setups are only eligible for multi-day bookings when installed indoors.
Multi-day rentals are subject to availability and include a discounted rate.
Holiday Bookings 🎁
We do not operate on major holidays. However, if your setup location is indoors, we’re happy to deliver the evening before the holiday and pick up the following morning.
Bounce houses can be set up either indoors or outdoors, depending on your space.
Yes! We operate 7 days a week, so weekday bookings are always welcome (based on availability).
We always suggest booking early — our calendar fills up fast! Ideally, reserve your setup 4–6 weeks in advance, though we happily accept bookings up to 6 months ahead.
Booking Policy 🗓️
We require all bookings to be completed at least 48 hours in advance, which includes signed documents and full payment. This ensures we have the right number of staff, trailers, and equipment prepared for your event.
Bookings made with less than 48 hours’ notice may not be accommodated.
We do! Locally in Royal Palm Beach & surrounding areas we have no minimum order. Out side of those areas a $500 booking order must be met.
At Palm Beach Soft Play, every setup includes professional delivery, installation, and sanitization of our premium equipment. Our $500 minimum ensures we can cover these logistics while maintaining the quality, safety, and style you expect.
It also guarantees your event feels complete and stress-free, with plenty of play options to keep little ones entertained.
In short — the minimum allows us to provide the luxury experience our clients deserve at every celebration!
Absolutely! We are fully licensed and insured. If your venue requires proof of insurance or a certificate of insurance (COI), just let us know — we’ll be happy to provide it once your booking is confirmed.
For 5% of your total rental costs we will waive any damage that happens to our equipment during your possession of said equipment up to a certain amount, excluding intentional damage or theft. This can prevent unseen extra cost in case of accidental damage.
This covers:
- Up to $250 per contract in accidental damage of an inflatable device.
- Up to $500 per contract in reasonable wear and tear physical damage to the rental equipment.
- Up to $500 per contract in wind and storm damage to tents, and properly deflated inflatables.
This damage waiver is NOT liability insurance and does not cover theft, vandalism, silly string, face paint, misuse and/or abuse. This damage waiver does NOT cover missing equipment.
MOVING THE EQUIPMENT VOIDS THE DAMAGE WAIVER.
We require a 50% non-refundable retainer to secure your date. This amount is applied toward your final balance.
The remaining balance is due 7 days before delivery. Full payment is required in order for us to deliver and set up your rental. Don’t worry — we’ll send several friendly reminders leading up to your event date!
To secure your date and rental, we require a 50% non-refundable retainer, along with a signed contract and waiver.
We accept all major debit and credit cards through our secure payment system, as well as Zelle.
Please note that all deposits must be made by card through our merchant system.
🕗 Fall & Winter: 8:00 AM – 6:00 PM
☀️ Spring & Summer: 8:00 AM – 8:00 PM
We also offer after-hours service until 10:00 PM for an additional $50 per hour, based on availability.
Our rental pricing includes full setup, breakdown, and thorough cleaning.
Delivery and sales tax are not included in the listed prices.
A setup fee may be added for hotel venues or when the setup area is over 100 feet from our delivery vehicle.
Yes! Our delivery fee starts at $35 and is automatically calculated on our website based on your event location.
This small fee helps us cover the cost of transporting, loading, and unloading our equipment safely and efficiently. It also ensures that every setup arrives on time, in perfect condition, and ready for play.
We take pride in handling everything for you — from delivery and setup to teardown and cleaning — so you can relax and enjoy a seamless, stress-free experience!
Once this contract is signed, it becomes a legally binding agreement. Please provide adequate notice if you need to cancel or reschedule your event.
Because your event date is reserved exclusively for you, we’re unable to rent our services to other clients once your booking is confirmed. For this reason, the 50% retainer fee is non-refundable.
However, if you cancel your event at least one week before your scheduled date, your retainer will remain on file for up to one year and may be applied toward a future booking.
For outdoor events, the client assumes all weather-related risks. We strongly recommend having an indoor backup plan. Setup will not proceed if rain is in the forecast.
For the safety of our clients, staff, and equipment, if a named storm is in our path on the day of your event, we will temporarily suspend all services until conditions are safe to operate.
If rescheduling is not possible or no alternate date is available, we will issue a full refund for your booking.
Your safety is always our top priority, and we closely monitor weather updates to make responsible, timely decisions.
Once this contract is signed, it becomes a legally binding agreement. Please provide adequate notice if you need to cancel or reschedule your event.
Because your event date is reserved exclusively for you, we’re unable to rent our services to other clients once your booking is confirmed. For this reason, the 50% retainer fee is non-refundable.
If you must cancel due to weather at least 24 hours before your event, your retainer will remain on file for up to one year and can be applied toward a future booking.
For outdoor events, clients assume all weather-related risks. We strongly recommend securing an indoor backup location, as setup will not proceed if rain is in the forecast.
Setup time varies depending on the package size, whether the setup is indoors or outdoors, the distance from the trailer to the setup area, and the number of rental items.
On average, setup takes approximately 1–2 hours.
We begin deliveries at 8:00 AM, starting with the earliest events of the day. Please plan for a possible early to late morning delivery window, even if your event begins later, as we aim to complete all deliveries by 12:00 PM.
Rest assured — delivery and setup time do not count toward your rental hours. Your rental time begins once your play area is fully set up and ready for fun!
We do not stay on-site during events. Our team will deliver, set up, and return after your event for breakdown and pickup.
If you’d like a staff member to remain on-site throughout your event, this service is available for an additional $50 per hour (with a $500 rental minimum).
We can set up on any flat, dry surface that is clean and free of debris. Suitable surfaces include grass, turf, concrete, asphalt, or indoor flooring.
We’re unable to set up on dirt, sand, gravel, mulch, or pebbles, as these surfaces can damage the equipment.
Grass setups are perfectly fine — just make sure the area is even and not overgrown.
If you’re unsure whether your space is suitable, text us a photo of the area, and we’ll be happy to confirm!
Yes, we do! We’re happy to set up outdoors, but during periods of high temperatures, the play area must be placed in a shaded location — such as under an awning, pavilion, large tree, patio cover, or canopy/tent.
Our equipment can become very hot in direct sunlight, so shade is essential for the comfort and safety of little ones. You’re welcome to provide your own canopy or tent if shade isn’t already available at your location.
Yes, we can! We’re an approved vendor for Palm Beach County and are permitted to set up only at parks located within Palm Beach County.
It is the renter’s responsibility to notify the park that you’ve hired us as a vendor and to provide any documentation or details the park may require for the day of your event.
Please note:
Some parks do not allow tents or canopies, which are required for our soft play setups if the area isn’t already covered.
All bounce houses require access to an electrical outlet. We do not provide generators, so please confirm power availability with the park in advance.
We highly recommend choosing a park with a pavilion large enough to accommodate your setup. This ensures your event can continue smoothly — even if unexpected rain occurs during Florida’s stormy season.
Yes, we do! Please note that hotel setups include an additional fee starting at $100.
This fee covers the extra time, labor, and staffing required to safely transport and set up equipment, as hotel layouts often involve longer distances and more complex access routes from our trailer to the event space.
We’ll always communicate any additional setup details in advance to ensure a smooth, seamless experience for your event.
We do! Our minimum starts at $350, it ensures every event receives the time, care, and dedication needed to create a safe and stylish play space.
✨ Time & Labor – Each setup requires careful cleaning, loading, travel, and professional installation by our team.
✨ Premium Quality – We invest in high-end, neutral-toned equipment that’s safe, sanitized, and well-maintained.
✨ Complete Experience – The minimum allows us to provide a setup that looks beautiful, keeps little ones entertained, and feels stress-free for you.
This policy allows us to deliver the luxury experience and personal attention that Palm Beach Soft Play is known for.
Still have questions?
Feel free to use our Contact Form to reach out to us anytime.