Got Questions? We’ve Got Answers – Palm Beach Soft Play FAQs
- Children must be supervised at all times.
- No food or drinks inside play area.
- No shoes – No staining products, glitter, markers, slime, face paint, paper confetti etc.
- Equipment must stay inside play area.
- Children must be dry when entering.
- No pets.
Unfortunately, face paint is highly staining and can permanently damage our equipment, so we generally do not allow it.
The only exceptions are:
- If our team staffs your event – we can actively monitor and clean to ensure the play area stays safe and undamaged.
- If you choose to leave a $200 refundable deposit – this deposit is held in case of damage from face paint. If everything is returned in good condition, the full amount is refunded.
We take our cleaning process very seriously! Coming from a hospitality/hotel background we have always taken cleanliness to the highest of standards. All of our equipment is hand washed by us after EVERY event. We take warm water and soap and scrub all of our equipment thoroughly by hand, after letting it dry we take our orderless non-toxic disinfectant and spray everything down. For all of our foam equipment and/or delicate items that can not be soaked or scrubbed we spot clean with warm water and soap, lysol wipe down and then spray with our orderless non-toxic disinfectant. Even though our equipment is clean and disinfected upon arrival, after we are completely done setting up we take a manual pump sprayer and do one final spray over the entire play area!
All of our rentals are for up to 4 hours. Additional hours can be booked based on availability for $50 an hour.
We do! However, with our soft play we only allow multiple day rentals when setup indoors. Multiple day rentals are subject to availability and are discounted.
We do not operate on major holidays. However, as long as the setup location is inside we can drop off the evening before said holiday and then pick up the morning after said holiday. Bounce houses can be setup indoors or outdoors.
We do! We operate 7 days a week.
It is never too early to book. We do fill up fast, we would highly recommend at least 4-6 weeks. We do accept bookings up to 6 months in advance.
We require bookings to be done 48 hours minimum; this includes all documents signed and full balance paid. This allows us to get the appropriate number of staff, trailers rented, and equipment packed for all deliveries. Any less than 48 hours may result in not being able to accommodate your booking.
We do! Locally in Royal Palm Beach & some surrounding areas we have no minimum order. Out side of those areas a $500 booking order must be met.
At Palm Beach Soft Play, every setup includes professional delivery, installation, and sanitization of our premium equipment. Our $500 minimum ensures we can cover these logistics while maintaining the quality, safety, and style you expect.
It also guarantees your event feels complete and stress-free, with plenty of play options to keep little ones entertained.
In short — the minimum allows us to provide the luxury experience our clients deserve at every celebration!
Absolutely! We are licensed and insured! If you need proof of insurance or certificate of insurance for your venue just reach out and we would be happy to send it after a confirmed booking.
For 5% of your total rental costs we will waive any damage that happens to our equipment during your possession of said equipment up to a certain amount, excluding intentional damage or theft. This can prevent unseen extra cost in case of accidental damage.
This covers:
- Up to $250 per contract in accidental damage of an inflatable device.
- Up to $500 per contract in reasonable wear and tear physical damage to the rental equipment.
- Up to $500per contract in wind and storm damage to tents, and properly deflated inflatables.
This damage waiver is NOT liability insurance and does not cover theft, vandalism, silly string, face paint, misuse and/or abuse. This damage waiver does NOT cover missing equipment.
MOVING THE EQUIPMENT VOIDS THE DAMAGE WAIVER.
We require a 50% non-refundable retainer that will come off your final balance.
Remaining balance is due in full 7 days before delivery. We require balance to be paid in full in order to deliver. We will send out several reminders of balance before the date of your event.
50% non-refundable retainer and a signed contract & waiver.
We accept all major debit/credit cards through our secure merchant system as well as Zelle. All deposits must be made by card through our merchant system.
8am to 6pm Fall-Winter
8am to 8pm Spring-Summer
We offer after hours until 10pm for $50 an hour
Rental prices include setup, breakdown, and cleaning. Delivery and sales tax are additional. A setup fee may apply for hotels or if the setup location is more than 100 feet from the delivery vehicle.
Yes! Our delivery fee starts at $35 and is automatically calculated on our website.
Once you sign this contract, it becomes a legally binding agreement. If you need to cancel or reschedule your event, please provide sufficient notice. Please note that once you sign the contract and schedule your event date, we are unable to rent out our services to other clients for your specific event date. Therefore, the 50% retainer fee is non-refundable. However, we will keep the non-refundable retainer on file for use within one year if you cancel your event with more than one week’s notice. If your event is outdoors, you assume all weather-related risks and possible cancellation of services, we highly recommend having an indoor backup plan when booking. If you need to cancel due to poor weather or possible bad weather (setup will not take place with any rain in the forecast), please notify us the day before delivery and we will keep your retainer on file to be used within one year, if cancellations due to weather are made on the day of your event you forfeit any refund of retainer. Once setup has begun, canceling forfeits any refund. If you need to reschedule your event, the availability of activities will depend on the time of notification of postponement.
For the safety of everyone, if there is a named storm in our path the day of your event we will have to cancel services until it is safe to operate. If a postponed date is unavailable or not an option we will issue a full refund.
Once you sign this contract, it becomes a legally binding agreement. If you need to cancel or reschedule your event, please provide sufficient notice. Please note that once you sign the contract and schedule your event date, we are unable to rent out our services to other clients for your specific event date. Therefore, the 50% retainer fee is non-refundable within one week of your event. However, we will keep the non-refundable retainer on file for use within one year. If you cancel your event with more than one week’s notice, you will receive a full refund. If your event is outdoors, you assume all weather-related risks and possible cancellation of services, we highly recommend having an indoor backup plan when booking. If you need to cancel due to poor weather or possible bad weather (setup will not take place with any rain in the forecast), please notify us the day before delivery and we will keep your retainer on file to be used within one year, if cancellations due to weather are made on the day of your event you forfeit any refund of retainer. Once setup has begun, canceling forfeits any refund. If you need to reschedule your event, the availability of activities will depend on the time of notification of postponement. If your event has already been paid in full and then needs to be canceled outside of the appropriate amount of time, we will issue you a refund minus your retainer.
Set up would depend on the size of the package, whether it is inside or outside and if there is any premium toys. 1-2 hours.
We start our deliveries at 8am by the booking whos event starts first. Please make arrangements for possible early to late morning delivery (even if your event start time is later in the day) as we try to have all our deliveries complete by 12pm.
DELIVERY/SETUP TIME DOES NOT GO AGAINST YOUR RENTAL HOURS.
We do not, we would deliver, setup and then come back for pickup. If you need a staff member to stay during your event it would be an additional fee of $50 an hour ($500 rental cost minimum).
We can set up on any flat and dry surface that is clear of debris. We can not set up on dirt, sand, gravel, mulch, pebbles etc… Grass is okay as long as it is not overgrown. If you are unsure text us a photo of the area.
We do! Please be advised during high temperatures we require the play area to be setup with some kind of shade (awning, big trees, pavilion, patio or canopy/tent). Our equipment can become very hot in direct sunlight. You may provide your own canopy/tent!
We do! We are an approved vendor for Palm Beach County and can only set up at parks located in Palm Beach County. It is the Renter’s responsibility to inform the park they hired us a vendor and anything they may need from us that day. Some parks also do not allow tents/canopies which we require for our equipment if it is not under a cover. All of our bounce houses require an electric outlet as we do not provide generators at this time. Please verify with the park beforehand.
We highly recommend selecting a park with a pavilion large enough to accommodate the soft play setup. This will help ensure the event can proceed smoothly, even in the event of rain during stormy season.
Yes! Please note that hotel setups incur an additional fee starting at $100. This is due to the extra time, labor, and staffing required to transport and set up the equipment, as hotel layouts often involve a more complicated & longer distance from our trailer to the event space.
Still have questions?
Feel free to use our Contact Form to reach out to us anytime.